Today we are recognizing achievement within the company. Every month we reflect upon each employee’s hard work from the previous month, rewarding those who have gone above and beyond in the workplace.
Everybody stops their work and gathers around, in a moment of celebration for the chosen individuals. This, in turn, is a real confidence booster for those selected, as well as everyone else in the company.
It’s really quite special to be pulled aside and thanked for everything you’ve done. Knowing it’s appreciated and that you’re not just another cog in the machine, you’re valued and important.
Kayleigh is the sunshine of the workplace, encouraging positivity amongst her peers. Don’t let that fool you though, she’s a tough and determined member of our Mortgage Administrator team, with a strong desire to ensure all our customers get their deals finalized.
Once this is done, Kayleigh also asks the customers if they could leave us a review. After such a positive service from her, they’re always happy to do so. It’s these reviews that you see on our site, that encourage you to come with us when you have an inquiry. Without the reviews, you may go to another broker, one who can’t help to the level we can.
Annie is a brilliant, hardworking Mortgage Advisor in Birmingham, with many years of experience. She achieved her award by receiving fantastic customer feedback, with customers saying things like they can’t wait to come back to us in the future. As said before, these reviews really make a big difference.
Dedicated to the cause as always, Annie has also been accepting appointments at an exceedingly quick rate, speaking to customers as soon as she possibly can.
From both an internal and external perspective, this is an incredible level of good customer service, ensuring people get the answers they need not too long after they’ve asked for it.
Annie is also a very caring individual, taking on the work of others who are maybe away or struggling with their work-load. Her colleagues are extremely grateful and appreciate all she does for them.
Brummie born Nathan is what is professionally referred to in the industry, as an advising machine. Okay so maybe not entirely professional, but who can argue with results? Nathan is one of our hardest working, longest-serving and highest achieving Mortgage Advisors.
Much like Annie, he has been accepting appointments almost as soon as they come in, even when they’re last minute! Nathan has been known to work during days off or even after hours if it means ensuring the customer gets the 5-Star Service we know they deserve.
Not one to sit idly, Nathan also likes to complete as many mortgages as humanly possible, making sure his cases are done promptly and efficiently, before quickly moving on to do more. He truly cares about his customers, which is evident in the work he demonstrates on a daily basis.
In first place, we have Michael Sallabank. Michael, or as he affectionately is known, Mikey, started in early 2018 as an apprentice in the companies Marketing Department.
He has spent the past year and a half working incredibly hard to achieve everything in his path. Within the last few weeks, Mikey was presented with a certificate, for completing his Level 3 apprenticeship in Digital Marketing.
Mikey is also a notorious problem addict, dedicated to solving every IT issue within the company. He does not like problems he can’t fix and tends to exhaust every option he has in order to ensure everything is back on track. 9 times out of 10, the problems can be solved.
This does not go unappreciated by his peers either as issues can often leave them anxious, however, Mikey is prompt in his work and fixes the problem in quick time.
Lastly, Mikey has worked hard over the past few weeks helping out the companies new Marketing Apprentices, showing them the ropes, keeping patient and making them feel welcome within the workplace.
He has used his experience, explaining everything as clear and simple as possible, ensuring they know exactly what to do and how to do it.
A huge thank you to all of our team for working so hard last month. Here’s to another great month!